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FAQs

My item arrived damaged or incorrect. What should I do?

If you receive a damaged or incorrect Final Sale item, please reach out to our Customer Care department.  Have your order number ready so Customer Care team member can resolve the situation as quickly and easily as possible.
Damaged or incorrect items are eligible for a full refund, issued to the original form of payment.

When will I receive my refund? 

​You will be issued a credit for the purchase price of the item plus any applicable sales tax within 30 days of eHome Health Care’s receipt of the returned item.

How do I know my item has shipped? 

You will receive an email with a Tracking Number and estimated delivery date. The email will be sent to the email address you provided at the time of checkout. Please watch for the email, as it sometimes ends up in the "Spam" or "Junk Mail" inbox.

Can I make a pickup at the warehouse to save on shipping? 

We do not offer a pickup service out of our warehouse.

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